Refund Policy

New subscribers to a paid plan may request a full refund within 14 days of the first payment, provided fewer than 100 generation credits have been consumed. Renewals and upgrades are non-refundable, but you can cancel at any time — access continues until the end of the paid period.

One-off credit top-ups, when offered, are available only through signed-in Billing to accounts with an active Pro or Studio subscription. Billing presents the eligible pack, final price, and transaction-specific terms before purchase; if no offer appears, top-ups are unavailable for that account. A completed refund or payment dispute may reverse the corresponding purchased credits. If those credits have already been used or reserved, the equivalent recovery amount may reduce future available credits until it is covered, subject to applicable law.

If a generation fails due to a fault on our side (including provider timeouts), credits are refunded automatically to your balance. You do not need to contact us.

Consumers in the EU / UK have a 14-day right of withdrawal for digital services. By starting to use the Service before the end of that period you expressly agree to the performance of the contract and acknowledge that the right of withdrawal is lost once consumption begins.

Email billing@keterlabs.ai from the address on your account. We aim to respond within 5 business days.